Betsi Harris Ehrlich: Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service
As a Six Sigma and TQM fan, I'm very curious about how non-manufacturing processes apply these principles. Clearly any transactional process in the working capital cycle can benefit from this approach
Eliyahu M. Goldratt: Necessary But Not Sufficient
I've read all of Goldratt's book except this one. On my first job in manufacturing, we implemented Drum Buffer Rope from the Goal. It even sort of worked! And arguing with cost accountants is always fun...